Reservation Policies

Rates listed on the website are valid on the date the reservation inquiry is made and are subject to change without notice. Published rates are not guaranteed until payment is received. All reservations are subject to availability. Confirmation numbers will not be issued until payment has been received in full.

When you make a reservation you must provide written or verbal authorization to charge your credit card. By authorizing the charge you acknowledge our Reservation and Payment Policies, Cancellation Policies and Disclaimer. Changes to existing reservations are subject to availability and necessary rate adjustments.

You can make the reservation up to one day (1) prior to your arrival but you must be aware that cancellation policies will apply.

Print out of your reservation voucher and present it when you check in for your reserved service.

Cancellation & Reservation Policies (Applies for any service)

• Cancellations made up to one (1) days or more prior the arrival date (shuttle, tour or hotel) are subject to a 10% cancellation charge.
• Cancellations less than twenty four (24) hours before the arrival/departure date (shuttle, tour or hotel) will be charged in full.
• Changes made less than twenty four (24) hrs. before the arrival/departure date (shuttle, tour or hotel) will have an additional charge and will be done upon availability. For modifications or updates, you must contact our reservations department by phone, email or chat at least 48 hrs in advance. Drivers are not responsible for notifications or modifications to reservations.
• There are no refunds for "no shows" on the day that service (shuttle, tour or hotel) is scheduled.
• There are no refunds for services executed.

Payment Policies

We gladly accept several Credit Cards via PayPal (VISA, MasterCard, American Express, Discover, Bank of America, etc…).

Your reservation will be charged in full to your credit card upon receipt.

The name that WILL appear on your bank statements is: "PAYPAL*CANCUNTRANS"

Rates shown in US dollars will be charged in US.

General Information

Playa del Carmen Shuttle provides private Transportation Service from the Airport to the Hotels and back in its own licensed vehicles which possess an insurance to cover all its passengers.

Specific vehicle models are subject to availability. Similar models complying with the characteristics offered for the selected type of service may be used as well.

Private services are regularly provided in VW Transporter vans or sedan vehicles. Similar vehicles can be Toyota Hiace and Nissan Urvan.

Luxury services are regularly provided in Suburban SUVs. A similar vehicle can be a Ford Expedition.

Group services are regularly provided in VW Crafter vans. Similar vehicles can be Ford Transit and Mercedes Sprinter.

Transportation from the Cancun Airport to Hotels in Cozumel is actually provided to the Ferry in Playa del Carmen, we do not operate in the Cozumel Island.

Transportation from the Cancun Airport to Hotels in Isla Mujeres is actually provided to the Ferry in Puerto Juarez, Cancun, we do not operate in Isla Mujeres.

Car Seats are provided upon availability with no extra charge. Playa del Carmen Shuttle is in no way obligated to provide this service.

Playa del Carmen Shuttle is an intermediary between the client and the service providers listed on the website like Transportation and Tours. As such, Playa del Carmen Shuttle creates the necessary commercial connections in compliance with its own service and quality standards to provide services of ground transportation. Only the most reputable suppliers are selected for this purpose, however Playa del Carmen Shuttle cannot be held liable for their acts, omissions, wrongdoings or negligence on their part. Transportation services are subject to the conditions set by the suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. Playa del Carmen Shuttle acts only in its role of intermediary for the client and service provider and does not retain any legal authority or control over the service provider´s personnel, assets, operation and/or property.

Additional fees and charges

If you or a member of your group causes physical or cosmetic damage to the interior or exterior of your driver's car, we'll assess a damage fee and charge.

Cleaning fee amounts

20USD - Small amounts of liquid spills INSIDE the car such as drops of coffee, grease from food, other drinks (excluding water), sand or dirt on floor mats.

40USD - Significant mess, usually bodily fluids like vomit, paint, or extensive sticky or staining liquid messes (excluding water), gum and other sticky materials OUTSIDE the vehicle which requires an exterior car wash.

80USD - Significant liquid messes including coffee, greasy food, drinks (excluding water), or gum and other sticky materials INSIDE the vehicle which requires steam cleaning and special products.

150USD - Major damage such as extensive damage to the vehicle’s interior or exterior.

Aditional charges per hour

In case you require open hour service or store stop the additional hour has an extra cost of Private 44USD, Luxury 55USD and Premium 125usd

Reactivation Fees

After 1hour and 30 minutes reactivation fees apply to render the service booked.

Each reservations covers 30 minutes waiting time inside the terminal for pick up, in case extra time is needed a surcharge applies.

Arrival Reactivation fees.

Playa del Carmen Shuttle declares:

• 1. Photographic material published on its website is intended to render a general description of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.
• 2. Descriptions of services are regularly updated to maintain an accurate description. However, Playa del Carmen Shuttles cannot be held accountable for variations occurring upon your arrival.
• 3. Playa del Carmen Shuttles reserves the right to deny services to any client at any given moment if and when it considers convenient to do so.
• 4. Any claim or notice that the client should present about the services received must be submitted in writing within 30 (thirty) days from last day of travel.

Limitations of Liabilities

Playa del Carmen Shuttle will not assume liability for any claims, costs or expenses arising from injury to the client or third parties, accident, loss of life, loss or damage to personal property, lack of enjoyment, upset, disappointment, anguish, distress or frustration be it mental or physical resulting from the following:

• 1. Acts or omissions caused by any party and its employees other than Playa del Carmen Shuttle.
• 2. Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstance beyond direct control of Playa del Carmen Shuttle.
• 3. The client´s failure to obtain the required travel documentation including but not limited to, passport, visas and certificates, in which case no refund will be granted.
• 4. The client´s failure to comply with travel instructions including, but not limited to, flight schedules, hotel check-in and check-out dates and times, and voucher redemption policies.
• 5. Changes to or cancellation of the travel services offered for any reason. Playa del Carmen Shuttle reserves the right to cancel or change the travel services at its discretion, but will attempt to substitute the cancelled service with comparable ones. If a reservation must completely be canceled, Playa del Carmen Shuttle liability will be limited to a refund of money paid to Playa del Carmen Shuttle.
• 6. A full refund will not be granted by Playa del Carmen Shuttle in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (force majeure including inclement weather, hurricanes, earthquakes, strikes, war, acts of terrorism, etc.), circumstances under which Playa del Carmen Shuttle is not allowed to obtain full refund from service operators according to specific contract terms. Playa del Carmen Shuttle will be entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation to cover bookkeeping and administrative costs.

Lost and Found

Driver or the company won't be responsible for the passenger(s) personal property left behind or lost during the trip. If we are able to find an item left behind while you´re in the area, delivery fees will apply. We are also able to provide all information needed to request collection of the item so it can be shipped internationally to you, shipping costs are the responsibility of the user. Unclaimed items will be held for a maximum of 30 days, after this time they will be disposed of or donated.

By booking with Playa del Carmen Shuttle I agree to all the above policies.